Human-in-the-Loop
Your team, one message away.
Live takeover, smart escalation rules, and full-context handoff. The moment a conversation needs a person (high stakes, high emotion, or high value), your team steps in mid-thread with the whole transcript in front of them.
Why it matters
Take over live
Jump into any conversation in one click. The customer never repeats themselves, because your agent hands over the full thread.
Smart escalation rules
Escalate on sentiment, keywords, intent, or value. You decide when a human is worth interrupting.
Approval gates
Let agents draft and humans approve: refunds, quotes, and sensitive replies ship only when you say so.
Customers feel the difference
AI does the routine; humans own the moments. That is the difference between deflection and service.
How it works
Set your rules
Choose what escalates: topics, sentiment drops, order values, VIP customers.
Get pulled in at the right moment
Your team is pinged with full context in the live console, Slack, or Discord.
Hand back when done
Finish the moment, hand the thread back to the agent, and it keeps working.
More premium features
Add your first module today.
Start free on the platform, then switch on the module your business needs most: a sales rep, a phone line, or a face.