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    PollyBot
    ⚙️

    Human handoff & live chat

    Let your team step into any conversation with full context, on any channel.

    The best agents know when to bring in a person. PollyBot's live console makes takeover seamless.

    • Live agent console: see active conversations and jump in on any channel.
    • Escalation rules: trigger a handoff by keyword, sentiment, or explicit request.
    • Full history: your teammate lands with the whole conversation, so the customer never repeats themselves.
    • Resolution tracking and follow-ups.

    NoteHuman takeover and escalation are included on the Flock plan and up.

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