Human Handoff
Seamless escalation to human support when needed
PollyBot knows when to step back. When conversations become too complex or sensitive for AI handling, PollyBot seamlessly transfers the conversation to a human moderator with full context preserved.
The handoff process is smooth and transparent – users are notified when a human takes over, and moderators receive complete conversation history to pick up right where the AI left off.
You can configure custom triggers for handoff, including specific keywords, sentiment detection, or explicit user requests for human assistance.
Did you know?
Studies show that 70% of customer issues can be resolved by AI, but having human backup for the remaining 30% dramatically improves customer satisfaction.
Get the best of both worlds – AI efficiency with human empathy when it matters most.
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